Shipping & Delivery Policy

Last updated: 01/09/2026

This Shipping & Delivery Policy applies to purchases made through https://primebyte.co.za and forms part of our Terms & Conditions.

1. Delivery Areas

We deliver nationwide across South Africa via courier.

2. Shipping Costs

Shipping costs are calculated at checkout based on the following:

Courier-calculated rates — for most orders, shipping is calculated via The Courier Guy based on the weight/size (shipping class) of the items in your order and your delivery address
Free shipping threshold — orders over R3000 qualify for free shipping nationwide
Local fixed-rate delivery — if your delivery address falls within 50km, you may be offered a fixed local delivery rate of R200 instead of courier rates, where available
Local collection — you may choose to collect your order in person at no charge (see Section 5).

The exact shipping cost and available options for your order will be displayed at checkout before you complete payment.

3. Order Processing Time

Orders are typically processed and handed over to our courier within 1–2 business days of payment being confirmed. Orders placed via EFT will only be processed once payment reflects in our account; card/gateway payments (once live) are processed once confirmed by the payment provider.

4. Estimated Delivery Times

Once dispatched, estimated delivery times via courier are typically:

Major centres: 1–3 business days
Outlying areas: 3–7 business days

These are estimates provided by our courier partner and are not guaranteed. Delays caused by the courier, weather, load shedding, or other circumstances outside our control are not our responsibility, though we will do what we can to assist in tracking and resolving delivery issues.

5. Local Collection

Local collection is available from our Durban-based address. The exact collection address is not published on this page — once your order is ready for collection, we will send you the address along with your order confirmation email.

Please bring your order confirmation and valid ID when collecting.

6. Tracking

Once your order has been dispatched via courier, you will receive a tracking number by email so you can follow your delivery’s progress via The Courier Guy’s tracking system.

7. Delivery Issues

If your order doesn’t arrive within the estimated timeframe, or arrives damaged, please contact us at support@primebyte.co.za with your order number so we can investigate with the courier and resolve the issue — including arranging a replacement or refund where appropriate, in line with our Returns & Refunds Policy.

8. Risk & Ownership

Risk in the goods passes to you once delivered to the address provided at checkout, or once collected in person. Please ensure someone is available to receive deliveries, or that your delivery address is accurate and accessible.

9. Contact Us

PrimeByte Solutions (PTY) Ltd
Email: admin@primebyte.co.za
Website: https://primebyte.co.za