Privacy Policy

Last updated: 11/09/2026

PrimeByte Solutions (PTY) Ltd (“PrimeByte Solutions”, “we”, “us”, “our”) operates the website https://primebyte.co.za (the “Site”), through which we sell IT hardware, software, electrical products, and related accessories to consumers and businesses in South Africa.

This Privacy Policy explains what personal information we collect, how we use it, and the rights you have regarding your information, in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).

By using this Site, you consent to the collection and use of your personal information as described in this Policy.

1. Who We Are

PrimeByte Solutions (PTY) Ltd is the responsible party for the personal information collected through this Site.

As we are a sole-operator business, the owner of PrimeByte Solutions (PTY) Ltd acts as the Information Officer for purposes of POPIA, responsible for ensuring compliance with this Policy and applicable data protection law.

Contact for privacy-related queries: Email: admin@primebyte.co.za

2. Information We Collect

We collect personal information that you provide to us directly, and information generated automatically through your use of the Site.

Information you provide to us:

Full name
Email address
Phone number
Billing and delivery address
Order history and purchase details
Any information you provide when contacting us for support or queries

Information collected automatically:

IP address and browser/device information
Pages visited, time spent on Site, and referring website (via cookies — see our [Cookie Policy] for detail)
[Once analytics is added: aggregated usage statistics via Google Analytics or similar]

Payment information:

We do not store your full payment card details on our servers. Payments are processed securely through our third-party payment gateway provider, [payment gateway name — to be confirmed], who handle your payment information directly in accordance with their own security standards and privacy policy.

3. How We Use Your Information

We use your personal information to:

Process and fulfil your orders, including arranging delivery
Communicate with you about your order, account, or enquiries
Provide customer support
Send you transactional emails (e.g. order confirmations, shipping updates)
Improve our Site, products, and services
Comply with legal, tax, and regulatory obligations
[Once analytics is added: understand how visitors use our Site, to improve user experience]

We do not use your personal information for direct marketing communications unless you have specifically opted in to receive these, and you may withdraw this consent at any time.

4. Sharing Your Information

We do not sell your personal information. We share personal information only where necessary to operate our business, including with:

The Courier Guy — for the purpose of delivering your order
Our payment gateway provider — for the purpose of processing payments securely
[Analytics provider, once added] — for aggregated, anonymised site usage insights

We require any third party we share personal information with to handle it securely and only for the purposes we’ve specified.

We may also disclose personal information where required by law, or to protect our legal rights.

5. Cookies

Our Site uses cookies to support core functionality (such as your shopping cart) and, where you consent, to understand Site usage. Full details on the cookies we use and how to manage your preferences are available in our [Cookie Policy].

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, alteration, or disclosure, including secure hosting infrastructure, encrypted connections (SSL/TLS) across the Site, and restricted access to personal information.

No method of electronic storage or transmission is 100% secure, and while we strive to protect your personal information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Policy, including to comply with legal, accounting, or reporting requirements (for example, retaining order and invoice records for the periods required under South African tax law).

8. Your Rights

Under POPIA, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or outdated personal information
Request deletion of your personal information, subject to our legal obligations to retain certain records
Object to the processing of your personal information in certain circumstances
Withdraw consent where processing is based on consent (e.g. marketing communications or non-essential cookies)
Lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been mishandled

To exercise any of these rights, contact us at admin@primebyte.co.za.

Information Regulator (South Africa) contact details: Website: https://www.justice.gov.za/inforeg/ Email: complaints.IR@justice.gov.za

9. Children’s Privacy

Our Site is not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

PrimeByte Solutions (PTY) Ltd
Email: admin@primebyte.co.za
Website: https://primebyte.co.za