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Shipping and Delivery Policy

PrimeByte Solutions

Last updated: 20 October 2026

1. Introduction

PrimeByte Solutions supplies IT hardware, computer components, peripherals and software to consumers and businesses throughout South Africa.

We aim to provide a reliable and transparent delivery service. This policy explains our delivery options, shipping charges, estimated delivery times, collection arrangements and electronic delivery of digital products.

2. Delivery Areas

PrimeByte Solutions accepts orders for delivery throughout South Africa, subject to product availability and the delivery coverage of our courier and supplier partners.

Depending on the product and delivery destination, the following fulfilment methods may be available:

  • Courier delivery: Delivery through The Courier Guy or another appropriate delivery service.

  • Customer collection: Collection by prior arrangement.

  • Personal delivery: Delivery in selected areas, where agreed in advance.

  • Electronic delivery: Electronic fulfilment of eligible digital software products.

Available delivery methods may vary according to product availability, supplier location, parcel size and destination.

3. Shipping Costs

For eligible physical products, shipping charges are calculated at checkout using the available courier rates and applicable shipping rules.

The final shipping charge may depend on factors including:

  • The delivery destination.

  • The parcel’s weight and dimensions.

  • Volumetric weight and courier service requirements.

  • The product’s dispatch location.

  • Supplier fulfilment arrangements.

  • Any applicable delivery surcharges.

Where a live courier quote is available, the applicable charge will be displayed during checkout before the order is completed.

Some products may be dispatched directly by suppliers. Shipping arrangements and charges for these products may differ from products dispatched from our own stock.

If a shipping charge cannot be calculated automatically, PrimeByte Solutions will contact the customer to confirm the applicable delivery arrangements and costs before proceeding with the order.

3.1 Shipping Quotes and Enquiries

Customers who would like to confirm product availability, estimated delivery times or shipping charges before placing an order are welcome to contact our sales team at sales@primebyte.co.za.

For a more accurate shipping quotation, customers should include the product name or link, quantity required and full delivery address, including the postal code.

This is particularly recommended for bulky items, multiple-item orders, supplier-fulfilled products or deliveries to remote areas, where shipping costs and delivery times may vary.

Quotations will be based on the information available at the time and may be subject to confirmation of product availability, courier rates and supplier arrangements. Where shipping charges cannot be calculated automatically at checkout, the applicable charges will be confirmed before the order is finalised.

Customers are encouraged to obtain a quotation before placing an order if they have specific delivery requirements or would like to confirm the total cost in advance.

4. Free Shipping Promotions

Free shipping may be offered on selected products, qualifying orders or promotional campaigns.

The applicable products, minimum order values, delivery areas, promotional periods and other conditions will be specified in the relevant product listing or promotional terms.

Free shipping applies only where expressly advertised or confirmed by PrimeByte Solutions.

Unless otherwise stated in the applicable promotion, free shipping does not automatically apply to every product in an order or to every delivery method.

Where an order contains products with different shipping arrangements, the shipping charges applicable to the order will be displayed at checkout.

5. Order Processing and Dispatch

Orders are processed after payment has been received and cleared, subject to stock availability and any necessary payment verification.

Orders are generally processed on business days, excluding public holidays, subject to supplier operating schedules and product availability.

Products dispatched from our own stock may be processed differently from products sourced or dispatched by suppliers.

For supplier-fulfilled products, processing and dispatch depend on the relevant supplier’s stock availability, handling procedures and fulfilment timeframe.

An order confirmation does not necessarily mean that the order has been dispatched.

Where necessary, PrimeByte Solutions will communicate material delays or additional fulfilment requirements to the customer.

6. Estimated Delivery Times

The typical estimated delivery timeframe for physical orders is 3–5 business days, subject to product availability, dispatch location, courier service and destination.

This timeframe is an estimate rather than a guaranteed delivery commitment.

The overall fulfilment period may be longer where products require supplier sourcing, additional processing or dispatch from a different location. Delivery may also be affected by public holidays, severe weather, courier disruptions, remote destinations or other circumstances beyond our reasonable control.

Where a different timeframe applies to a particular product or order, the estimate communicated on the product page, during checkout or directly to the customer will be used for planning purposes.

Customers who require confirmation of an estimated delivery timeframe before placing an order may contact sales@primebyte.co.za with the product details and delivery address.

PrimeByte Solutions will make reasonable efforts to assist customers with delivery enquiries and communicate relevant delays when information is available.

7. Courier Delivery

Courier deliveries are made to the delivery address supplied by the customer during checkout.

Customers are responsible for providing accurate and complete delivery details, including the recipient’s name, address and contact information.

Customers should ensure that an authorised recipient is available to accept delivery where required by the courier.

Tracking information may be supplied where available from the relevant courier service.

Additional charges arising from incorrect delivery details, address changes, redirection or re-delivery may apply where permitted and applicable. Any additional charges will be communicated where reasonably possible.

8. Customer Collection

Customer collection is available by prior arrangement only, subject to confirmation that the order is ready.

Customers must receive confirmation of the collection location and arrangements before travelling to collect an order.

Collection availability may depend on the product’s location, including whether it is held by PrimeByte Solutions or a supplier.

Customers may be asked to provide their order confirmation or reasonable proof of identity or purchase before the order is released.

9. Personal Delivery

Personal delivery may be available in selected areas by prior agreement.

The delivery area, estimated timeframe and any applicable charge will be confirmed with the customer before the delivery is arranged.

Personal delivery is not guaranteed for every order or destination.

10. Digital Software and Electronic Delivery

Certain software products, licence keys, subscriptions and other eligible digital products may be supplied electronically rather than through physical delivery.

Where electronic fulfilment is available, the delivery method and expected fulfilment timeframe will be communicated on the relevant product page, during checkout or directly to the customer.

Electronic delivery may depend on payment confirmation, supplier processing, licence availability and the requirements of the relevant software provider.

Customers are responsible for supplying a correct email address and any other information required to fulfil their order.

Digital products are subject to the applicable manufacturer’s or software provider’s licence terms, together with PrimeByte Solutions’ Returns and Refunds Policy and applicable South African law.

11. Delayed, Missing or Incorrect Deliveries

If an order has not arrived within the estimated delivery timeframe, customers should contact PrimeByte Solutions with their order number and relevant delivery details.

We will make reasonable efforts to investigate delivery issues with the relevant courier or supplier and assist in resolving them.

Customers should notify us as soon as reasonably practicable if an order appears lost, damaged, incomplete or incorrectly delivered.

Where possible, customers should retain the original packaging and provide photographs or other relevant information to assist with an investigation.

Nothing in this policy removes any rights or remedies available to customers under applicable South African law.

12. Damaged Goods, Returns and Refunds

Issues involving damaged, defective, incorrect or incomplete products will be handled in accordance with our Returns and Refunds Policy and applicable South African consumer protection legislation.

Customers are encouraged to report delivery-related problems promptly so that they can be investigated efficiently.

Any reporting timeframe or procedure stated in this policy does not remove statutory consumer rights that cannot lawfully be excluded or restricted.

13. Consumer Rights

PrimeByte Solutions will handle delivery obligations and related disputes in accordance with applicable South African law.

Nothing in this policy is intended to exclude, restrict or waive any consumer rights that cannot lawfully be excluded or restricted.

14. Contact Information

For shipping enquiries, delivery updates, collection arrangements, product availability or assistance with an existing order, please contact PrimeByte Solutions.

Email: sales@primebyte.co.za

Website: https://primebyte.co.za

When enquiring about an existing purchase, please include your order number. For shipping quotations, please include the product details, quantity and full delivery address, including the postal code.

15. Policy Updates

PrimeByte Solutions may update this policy when necessary to reflect changes to our delivery arrangements, fulfilment processes or applicable legal requirements.

The latest version will be published on our website.